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Privacy Policy

Effective Date: 10 June 2025
Last Updated: 10 June 2025

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AuthEXT Incorporated (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy and maintaining your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us through our website www.authext.com, mobile applications, products, or services (collectively, the “Services”) in the United States.

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1. Scope of This Policy

 

This Privacy Policy applies to personal information we collect:

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  • Through our websites, mobile applications, and any other digital platforms we operate.

  • When you communicate with us via phone, email, or other channels.

  • When you interact with us in connection with customer service, sales, partnerships, or employment opportunities.

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This Policy does not apply to:

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  • Third-party websites or services that we do not control.

  • Aggregated or de-identified data that cannot reasonably be used to identify you

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2. Information We Collect

 

We collect the following categories of personal information from or about you, either directly or automatically:

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A. Identifiers

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  • Full name

  • Email address

  • Username and password

  • Mailing and billing address

  • Phone number

  • IP address

  • Device ID or browser fingerprint

  • Government-issued ID (if required for verification purposes)

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B. Commercial Information

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  • Records of products or services purchased, subscribed to, or considered

  • Payment information (credit/debit card details, billing info)

  • Transaction history

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C. Internet or Electronic Network Activity

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  • Device information and browser type

  • Referring and exit URLs

  • Clickstream data

  • Time spent on pages

  • Heatmaps or behavioral analytics

  • Log files and diagnostic data

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D. Geolocation Data

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  • IP-based location (coarse)

  • GPS location (only if explicitly enabled on mobile apps)

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E. Professional or Employment-Related Information

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  • Job title

  • Company/employer name

  • Work email (if applicable)

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F. Inferences Drawn from Other Personal Information

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  • User behavior predictions

  • Preferences and interests

  • Engagement metrics or scoring

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G. Sensitive Personal Information (as defined under CPRA/California)

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  • Login credentials

  • Financial account info (with security codes or access credentials)

  • Exact geolocation (only if enabled)

  • Contents of customer support chat or email (when it contains personal identifiers)

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3. How We Collect Information

 

We collect personal information in the following ways:

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  • Directly from you: via forms, account creation, support tickets, surveys, or transactions.

  • Automatically: through cookies, analytics tools, and log files as you navigate our digital properties.

  • From third parties: such as social networks, analytics providers, marketing partners, or business affiliates (where legally allowed).

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4. How We Use Your Information

 

We use your personal information to:

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  • Provide, maintain, and improve our Services

  • Verify your identity and prevent fraud

  • Process payments and fulfill transactions

  • Customize and personalize user experience

  • Respond to inquiries, provide customer support

  • Send service-related notifications and updates

  • Conduct research, testing, and analytics

  • Promote our services through marketing and advertising (only where allowed)

  • Comply with legal obligations, contractual requirements, or law enforcement requests

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We do not use or disclose sensitive personal information for any purpose other than:

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  • Providing the services requested

  • Preventing fraud or security incidents

  • Compliance with laws

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5. How We Share Your Information

 

We do not sell your personal information, and we only share it under the following conditions:

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A. With Service Providers

 

Vetted third parties who help us operate, such as:

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  • Cloud hosting providers (e.g., AWS, Google Cloud)

  • Payment processors (e.g., Stripe)

  • Email delivery platforms

  • Analytics tools (e.g., Google Analytics, Hotjar)

  • Customer support tools (e.g., Zendesk)

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B. For Business Transfers

 

In the event of a merger, acquisition, or sale of assets, personal information may be disclosed or transferred as part of the transaction.

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C. Legal and Regulatory Disclosure

 

To comply with a subpoena, legal obligation, enforce our terms, or protect our rights, users, or public safety.

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D. With Consent

 

When you give us explicit permission (e.g., connecting a third-party account).

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6. Data Retention

 

We retain personal information only for as long as necessary to:

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  • Fulfill the purposes outlined in this policy

  • Comply with legal, accounting, and regulatory obligations

  • Enforce our terms or resolve disputes

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After that, we securely delete or de-identify your information.

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7. Your Privacy Rights (Under U.S. Law)

 

If you are a U.S. resident, especially from California, Colorado, Virginia, or other states with privacy laws, you may have the following rights:

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  • Right to Know: You can request details about the categories and specific pieces of personal information we have collected.

  • Right to Delete: You can ask us to delete your personal information, subject to legal exceptions.

  • Right to Correct: You can request correction of inaccurate personal data.

  • Right to Opt-Out of Sharing: You can opt out of the sharing of personal information for cross-context behavioral advertising.

  • Right to Limit Use of Sensitive Information: You can limit our use of sensitive data (if applicable).

  • Right to Non-Discrimination: You will not be penalized or denied services for exercising your rights

 

You or your authorized agent can submit a request via Contact Form

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We may verify your identity before fulfilling your request.

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8. Cookies and Tracking Technologies

 

We use cookies and other tracking technologies to:

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  • Authenticate users

  • Maintain sessions

  • Analyze usage and performance

  • Enable personalized features

  • Deliver targeted ads (where legally allowed)

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Managing Cookies

 

You can manage cookie preferences via your browser settings. Disabling cookies may impact your experience on our site.

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We also honor Global Privacy Control (GPC) signals in compliance with applicable law.

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9. Do Not Track (DNT) Signals

 

We do not respond to browser initiated “Do Not Track” signals at this time.

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10. Data Security

 

We implement commercially reasonable security safeguards, including:

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  • Encryption in transit (HTTPS/SSL)

  • Encrypted storage for sensitive data

  • Role-based access controls

  • Regular security assessments

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Despite these efforts, no method of electronic transmission or storage is 100% secure.

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11. Children's Privacy

 

Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we’ve collected such information, we will delete it immediately

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12. Third-Party Links

 

Our Services may link to third-party websites or apps. We are not responsible for their privacy practices. Please review their policies before submitting information.

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13. Changes to This Policy

 

We may update this Privacy Policy periodically. When we do, we will update the “Last Updated” date at the top. Material changes will be communicated via email or notice on our website.

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14. Contact Us

 

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

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AuthEXT Incorporated
131 Continental Drive Suite 305

Newark DE 19713

United States of America

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